You can only add your ID document to one account. To add your document to a new account we need to delete the current record of the document in our system and block your old account.
If you try to upload the same ID document to a new account, you will get an error message. To resolve this issue, you will need to tap Resolve from the notification on your home screen.
Before we can block your old account, we need to verify you through our face match technology to prove you own the document and the old account. If it’s a successful match, we will block your old account and your document will be released so you can add it to your new account.
If you require further support, you can contact our Customer Services team here.